After processing the Payroll Rules in Strobbo, it is possible to receive conflicts on the Payroll Page.
You need to resolve the conflicts first before you can take a payroll export.
If there is a conflict in Strobbo, it is usually caused by data that has already been entered. Before you start the payroll process, you need to perform standard checks, which you can find here.
There are different conflicts:
Conflicts at the beginning of the month
In case of a conflict on the first working day(s) of the month, we recommend you to adjust the filter of the dates to get a complete picture (so you get a complete week) . Strobbo calculates the hours from Monday till Sunday. If there is a Monday in the previous month, the hours worked on this day will be taken into account.
Let's follow the example below:
We notice here that an employee has a conflict on Wednesday 02/02
We now change the filter of the start date to Monday 31/01 and click on the "Apply Filters" button. You may leave the end date unchanged.
Now, we see the performance of the entire week (Monday to Sunday).
In this example, only 19h12 of services/absences have been booked, whereas we need to reach 24h. The system now has to fill in hours on an absence OR go above 11h to reach these contractual hours.
The following step can provide the solution:
- An existing time entry/absence should be adjusted (increase/decrease)
After you have resolved the issue by adjusting one of the above, you need to reset the data and apply the rules.
A conflict on a shortage of performance/absence
A common mistake is that too few/ too many performances/ absences are booked, which leads to a conflict in our calculation rules. In the example below, you can see that only 30h24 of absence is booked while a contract of 38h00 is listed.
The following step can provide the solution:
- An existing time entry/absence should be adjusted (increase/decrease)
After you have resolved the issue by adjusting one of the above, you need to reset the data and apply the rules.
A conflict on a surplus of performance/absence
It sometimes happens that an employee accidentally requests 7 consecutive days of absence. This may result in overtime being wrongly calculated. Another common mistake is that there is an error in the time clock overview.
The example below shows that the employee has a 32h contract but that 32h30 of illness has been booked.
In the example below, we can see that there are still many errors in the time entry overview, which we must first correct in order to successfully process the payrolling.
The following steps may be the solution:
- Did an employee forget to clock out? Then follow this manual.
After you have resolved the issue by adjusting one of the above, you need to reset the data and apply the rules.
A conflict on an incorrectly completed profile
If you notice that there is a conflict on the performance of an employee, be sure to check whether the profile has been filled in correctly. In the example below, you can see that an employee with a part-time working regime is still listed as a full-time worker. Here we need to adjust the status and the contractual hours.
The following step may be the solution:
After you have resolved the issue by adjusting one of the above, you need to reset the data and apply the rules.